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Dear Doctor's Office, - Hawk's Eyrie
It's all about releasing your inner sociopath
merhawk
merhawk
Dear Doctor's Office,
Dear Doctor's Office,

I can understand that a doctor will not be in the office on a day they expected to, so you need to reschedule my appointment.

That's fine.

What is not fine is YOU calling and telling how you have rescheduled it, without any input from me. You do not know what other appointments or obligations I might have, or even if I will be in town.

To make matters worse, you didn't talk with me but leave a voicemail.

You better have an appointment for me within a day or two of when I made it, rather than 9 days later, because there is a reason the doctor wanted me to have my appointment at that time.

Completely unacceptable.

With annoyance,

Hawk

ETA: Ah, so you do it this way because it's more convenient for you when rescheduling 4 days worth of appointments. I'm positive I'm not the only person who reacts poorly to someone else, without my consent, scheduling me. I'm sure you'd spend much less time on customer service doing it the other way. It's not all about the doctor's office convenience, just like it's not all about mine, so don't get shirty with me. Especially as I got that appointment SPECIFICALLY because of the timeframe the doctor wanted. Going from "Well, March is wide open" 3 weeks ago to getting me in 2 weeks after the specific timeframe the doctor wanted to see me in? Does not make a happy raptor.

Tags: ,
Mood: annoyed

3 talons or Rake your talons?
Comments
stinaleigh From: stinaleigh Date: February 24th, 2010 11:21 pm (UTC) (Permanent Entry Link)
My mother, a nurse, had a ceu lecture recently about how nurses need to understand customer service. It sounds like your dr's office needs to see that lecture.
smolder From: smolder Date: February 25th, 2010 12:00 am (UTC) (Permanent Entry Link)
I can go you one better.

Made an appointment like 2 weeks or so in advance. Show up, go to check in.

Indifferent Receptionist Person" "Dr. Razumsfrash is off delivering a baby."

Me: "Oooookay. Then who am I seeing?"

IRP: "No one has time to see you today. We can reschedule."

Me: "Uh, wait, no one is covering for the doc I signed up with? Isn't delivering a baby something you have some kind of, you know, notice of?"

IRP: *glower*
merhawk From: merhawk Date: May 5th, 2010 12:40 am (UTC) (Permanent Entry Link)
Unfortunately, you win in the worst awards here!
3 talons or Rake your talons?