There. Is. No. Magical. Halogen. Fairy. That. Comes. Down. From. On. High. And. Wrecks. Internet. Connections.
Now send the Elath-damned tech out and give me a call back about the issues before I reach through the phone and strangle you.
And note - it's not calling tech support that got me upset. The previous people I spoke with were very pleasant and I had no problems with them. It's you, Manuel. It's all you.