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Hawk's Eyrie
It's all about releasing your inner sociopath
Dear AT&T Broadband Support Idiot,
Dear AT&T Broadband Support Idiot,

There. Is. No. Magical. Halogen. Fairy. That. Comes. Down. From. On. High. And. Wrecks. Internet. Connections.

Now send the Elath-damned tech out and give me a call back about the issues before I reach through the phone and strangle you.

And note - it's not calling tech support that got me upset. The previous people I spoke with were very pleasant and I had no problems with them. It's you, Manuel. It's all you.

With rage,


Tags: , , , , , ,
Mood: brassed off

4 talons or Rake your talons?
From: corruptedjasper Date: July 31st, 2009 11:32 am (UTC) (Permanent Entry Link)
I'm assuming that AT&T does DSL?

For DSL, there really is a magical fairy that comes down and wrecks perfectly good internet connections. Usually between the demarc and the modem. Mostly it's increased crosstalk from more wide-open DSL lines going in, or just more EMI, that suddenly pushes a nearly-bad connection over the edge from unnoticeable into unusable.

Of course, if you still have problems with the modem connected directly to the demarc, it's the provider's responsibility to fix it -- but not in all cases does that mean sending a tech out. For DSL that simply conks out regularly (be that after 20 seconds or once a day or so) the solution tends to be a speed downgrade, rather than a tech.

Depending on company policy, a "probably defective modem" situation may go through a tech or they may just send a new modem along.

Sorry, I tell people this for a living (See also: Tech Support person -- hopefully not an idiot), so you hit a nerve.
merhawk From: merhawk Date: July 31st, 2009 10:16 pm (UTC) (Permanent Entry Link)
It was the lines outside. A train would pass, they'd shake loose again, and act up. See, also, the fact that our phone line was having issues (but we weren't positive at that point if it was the line or the phone on it).

Also, you are not talking about a Halogen randomly fucking shit up. Which is what he kept saying. Ad nauseum. With no facts to back him up. I suspect he saw it happen once, so now that's always the first culprit.

Hence the magical halogen fairies.
From: corruptedjasper Date: August 1st, 2009 11:03 am (UTC) (Permanent Entry Link)
Must have been EMI from a really bad switched power supply for halogen lights, then. It can happen, but it's a lot more likely to screw with your wifi than your DSL.

It's certainly not one of the things that the customer has to eliminate before we'd send out a tech.

Overhead phone lines are so 19th-century, though. If something's wrong with a dutch phone line (and that's the case even in Buttfuck, Gelderland[1]) it means digging up the line to fix it. Naturally, this is not a preferred option for a privatised for-profit company. Incidentally though, if you happen to also have an analog phone line, at least around here "My analog phone line has dropouts and $PROBLEMS" to the analog phone line company (who also maintains the copper) is surprisingly a *much* quicker way to get a tech out than going through the DSL company. Sometimes, though, the "Fix" applied by the analog phone tech involves disconnecting our equipment from the line and just having their own stuff directly connected. After which we need to send a tech to the colo space to fix that again, so our customer has DSL. Oh, the joy of privatisation.

Your agent almost sounds as if he's bene punished for making too many trouble tickets. Wrongfully, presumably, for stuff he should have solved on the phone.

[1] I have encountered one type of connection where there are outside phone lines: Houseboats, from the demarc on shore.
From: puppybrother Date: August 1st, 2009 01:41 am (UTC) (Permanent Entry Link)

...magical halogen fairies?


That's what I want to hear from my service provider.
4 talons or Rake your talons?